How long does it take to process and ship my order?
We process orders within 1-3 business days before shipping. Your total delivery time includes both processing and shipping time:
- Processing time: 1-3 business days
- Shipping time: 6-12 business days
Thus, your package may arrive in 7-15 business days after placing the order.
How do you ship your products? Are they expedited shipping?
Yes, we use expedited shipping methods such as DHL, UPS, FedEx, and others to ensure fast and secure delivery. The fastest delivery time is typically 3-6 business days depending on the destination. For more details, check our shipping policy.
Do you ship worldwide? How long does delivery take?
Yes, we ship worldwide. Delivery typically takes around 3-6 business days, depending on the destination.
How much is the shipping fee?
- Free shipping on orders over $49.
- A shipping fee applies to orders under $49.
Do I need to pay customs duties and taxes for international orders?
Yes, international orders may be subject to customs duties, VAT, or other import fees imposed by your country’s customs office. Fees vary depending on local regulations and the parcel’s value. We recommend checking with your local customs office for details.
If you refuse to pay these duties, the package may be returned to us, and return shipping costs and related fees will be the buyer's responsibility.
What if my package is delayed?
Shipping delays may occur due to invalid addresses, customs clearance, or unforeseen circumstances. Please ensure your email, address, and phone number are correct when placing an order to avoid any issues.
Can I track my order?
Yes! Once your order has been shipped, we’ll send you a tracking number via email. You can track your order at www.17track.net.
What should I do if I haven’t received my package?
If your package hasn’t arrived within the estimated timeframe, please check your tracking information first. If you need further assistance, contact our customer service team, and we’ll be happy to help.